We understand that plans may change. Here’s our policy regarding refunds and cancellations.
🗓️ Cancellation
You may cancel or reschedule your appointment up to 3 hours before the scheduled time without any charges.
Cancellations within 3 hours of the appointment may incur a ₹100 cancellation fee.
💰 Refunds
Refunds are applicable under the following conditions:
The groomer does not arrive within the scheduled window.
A service is incomplete due to the groomer’s fault.
Groomer cancels without a reschedule.
Refunds will be initiated within 3–5 business days via the original mode of payment.
⚠️ Non-Refundable Cases
If the pet is aggressive or uncooperative and service cannot be completed.
If the customer cancels after the groomer has already arrived.
No-shows at the time of appointment.
🔄 Rescheduling
You may reschedule your appointment up to 3 hours before the slot, subject to availability.
🐶 Pet Behavior
We reserve the right to refuse service if the pet is aggressive or poses safety risks. No refund in such cases.
For assistance, please contact:
📧 pawhelp@pebblepaws.in | 📞 +918383078988